368e Privacy Policy — How We Protect Your Information
This document outlines how 368e collects, uses, stores and protects the personal information of Malaysian users. Your privacy is our priority.
Last updated: January 2026
1. Information We Collect
368e collects several categories of information from users to enable the platform to operate safely and efficiently. Information is only collected when necessary and with the user's consent.
Account & Identity Information
During registration, we collect your full name, email address, phone number and encrypted password. For identity verification required before your first withdrawal, we may request a copy of an identification document such as your MyKad or passport. This information is stored securely and used solely for verification purposes.
MYR Payment & Transaction Information
We retain transaction records including deposit and withdrawal amounts in Malaysian Ringgit (MYR), the payment method used (such as FPX or Touch 'n Go eWallet), and the date and time of each transaction. Full bank account numbers are not stored on our servers; only the last few digits are retained for reference.
Device & Browser Information
We automatically collect technical information including device type, operating system, browser type, IP address, and screen resolution. This information is used solely to ensure the platform performs optimally on your device and to detect any suspicious activity.
2. How We Use Your Information & Cookie Policy
How Your Information is Used
Information collected by 368e is used for the following purposes:
- Processing user registration, login and identity verification.
- To process deposits and withdrawals in MYR securely and accurately.
- To detect and prevent fraud, money laundering, and other illegal activities.
- Sending important notifications related to your account, transactions and platform updates.
- To improve platform performance and user experience based on usage patterns.
- To comply with applicable laws and regulations in Malaysia.
Cookies & Session Tracking
368e uses cookies and similar tracking technologies to enhance the user experience on the platform. Cookies allow us to remember user preferences, maintain login status, and analyse navigation patterns for continuous improvement.
We use two types of cookies:
- Essential Cookies: Required for core platform functions such as session authentication and account security. These cookies cannot be disabled.
- Analytics Cookies: Used to understand how users interact with the platform. Users can manage these cookies through their browser settings.
3. Data Storage, Security & Information Sharing
How We Store and Protect Your Data
All personal information of 368e users is stored on servers protected with industry-standard encryption. Access to user data is restricted to staff who require it to perform their duties, and all access is logged for internal audit purposes.
Transaction data is retained for as long as necessary to comply with Malaysian legal requirements and for dispute resolution purposes. Once the retention period expires, data is securely deleted in accordance with recognised standard procedures.
Third-Party Sharing
368e does not sell, rent, or transfer users' personal information to third parties for marketing purposes. However, we may share certain information in the following limited circumstances:
- With payment processors (such as FPX services) required to complete your transactions in MYR.
- With Malaysian authorities when required by law or a valid court order.
- With technical service providers that support platform operations, subject to strict confidentiality agreements.
4. User Rights, Policy Changes & How to Contact Us
Your Rights as a 368e User
Every 368e user has the following rights regarding their personal information:
- Right to Access: You have the right to request a copy of the personal information we hold on your account. Submit your request by emailing our support team.
- Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request a correction. Basic account information can be updated directly from your profile page.
- Right to Erasure: You may request the deletion of your account and associated information, subject to minimum data retention requirements mandated by Malaysian law. Such requests will be processed within 30 business days.
- Right to Object: You have the right to object to the processing of your data for any purpose that is not essential to the operation of your account.
Changes to This Privacy Policy
368e reserves the right to update this privacy policy from time to time to reflect changes in operational practices, legal requirements, or platform improvements. Users will be notified of any material changes via in-platform notifications or email. The date of the last update is displayed at the top of this document. Continued use of the platform after changes are published constitutes acceptance of the latest version of the privacy policy.
Contact Us About Your Privacy
If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal data by 368e, please contact our support team at [email protected]. All privacy-related enquiries will be responded to within 5 business days. For general account questions, you may also refer to FAQ us.
Your Privacy is Protected — Play with Confidence at 368e
User trust is the foundation of our platform. If you're ready to get started, register an account now and enjoy a secure digital entertainment experience in Bahasa Melayu with local MYR payment support. Have more questions? our FAQ for a prompt response.